BUS services have drawn mixed ratings in a new passenger satisfaction survey.

In its latest findings, independent watchdog Passenger Focus puts overall satisfaction in the West Yorkshire Metro area at 86 per cent.

But the county’s transport authority says it is “disappointing” that this is among the lowest in the country and that some indicators have fallen or remained static.

The authority says it is working on measures to boost information sharing.

Overall figures for value for money and punctuality came in at 63 per cent and 77 per cent and journey times notched up an 83 per cent satisfaction score.

On First buses, 85 per cent of customers in the Bradford district were ‘very’ or ‘fairly satisfied’.

Arriva achieved an 86 per cent overall satisfaction rate with 56 per cent for value, 74 per cent punctuality and 85 per cent on journey times.

Paul Matthews, managing director of First in West Yorkshire, particularly welcomed improvement in the value for money score following the survey of more than 900 users by Passenger Focus between September and November 2014. This figure has increased from 54 to 66 per cent.

He said: “Our customers remain at the heart of what we do and we’ll be working hard to improve bus services.”

First added that more than half of customers were now choosing to travel on its buses when they have another option – 52 per cent compared to 44 per cent in 2012.

Nigel Featham, regional managing director for Arriva Yorkshire, said: “We are pleased with this year’s survey, with nine out of 10 of our customers happy with their bus service.”

West Yorkshire Combined Authority chairman, Cllr James Lewis, said: “This survey is an indication of how bus passengers view services and I am pleased there has been a seven per cent rise in fare payers’ satisfaction with value for money.”